In case of any issues with your unit, we encourage you to contact support first at: support@bigbrothersoft.com

The sensor works like any USB HID (Human Interface Device), does not require any special
software or driver, pretty much like your mouse.  If for any reason the software does not
respond to motion, unplug your device and uninstall it's HID entry from windows Device Manager.
 Then, simply plug-in our Sneaky USB device again for normal operation.